Whiskey River's Satisfaction Policy

100% Customer Satisfaction Guarantee

Your experience with Whiskey River Beef matters to us immensely.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the contents of your shipment are damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have the right to request photographs of the items to verify the damage or issue. 

We are not responsible for damages or issues that occur after the order is marked as 'delivered' by our shipping carrier. It is the recipients responsibility to transfer the meat into a freezer or refrigerator upon arrival.

Non-returnable items
Due to the nature of our perishable meat products, they cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Delayed/lost meat boxes
We track each box that leaves our warehouse to ensure it arrives to you in a timely manner. In the event that a meat box is delayed or lost in the shipping process, we will contact you right away and make it right. Please provide photographs of the items after they arrive as this helps us submit claims to our shipping partner. 

Refunds
We cannot provide refunds for meat boxes that are delayed due to an incorrect address entered at checkout.